Before you send a torch back
If your torch starts behaving badly (or not at all), first fully recharge the battery with the charger plugged into a different USB adapter or port. Some USB adapters and ports can’t supply enough power for the charger to charge the battery properly, so switching ports may solve the problem and save you a return.
We recommend plugging the battery charger into the USB port on your computer or laptop, or using a high-speed charger like those made for today’s mobile phones.
If this does not fix the problem and you have had your torch for more than 90 days, try a brand new, fully charged battery. If the issue continues, complete the form below and return the torch to PTI.
For everyday care tips, see Torch care and use.
Warranty return or repair form
Please complete this form before returning your product. It asks for:
- The item being returned (Photopuncture Torch, InLight Pad System, vaginal wand, dpl Flex Pad, Light-Ease Wraps or other)
- A short description of the issue and the reason for the return
- Date of purchase
- Purchaser’s name
- The email address you use with PTI
- Phone number
- Return address for reshipment
- Your PTI Referral Partner or representative, if known
Our online return form is being updated. Please email warranty@PhotonicTherapyInstitute.com with the details listed above, or call (304) 805-4448.
What to include in the package
You must include the following information inside the package:
- Name of purchaser
- Reason for return
- Address for reshipment
Products returned to their manufacturer should be sent as instructed on the manufacturer’s website (see below).
Ship by USPS
For Photopuncture Torches, Light Touch Wands, Light-Ease Wraps and items not listed below:
Photonic Therapy Institute
Warranty Returns
P.O. Box 778
Sonoita, AZ 85637-0778
Ship by UPS / FedEx / DHL / Other
For Photopuncture Torches, Light Touch Wands, Light-Ease Wraps and items not listed below:
Photonic Therapy Institute
Warranty Returns
29 Los Encinos Rd. #778
Sonoita, AZ 85637
Products returned to the manufacturer
Please return these items directly to the manufacturer, following the instructions on their website:
- InLight Therapy Pad Systems: InLight reconditioning and repairs. Please also let us know about the issue using the form above.
- dpl Flex Pads: contact LED Technologies, LED Technologies return policy
- RevitaVet Pads: RevitaVet warranty
- Visum Light: Visum Light product warranty